Thank you for shopping at www.pathanipalm.com. We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be instances where you may need to return or seek a refund for a purchase. Please read our Refund and Return Policy outlined below:

1. Eligibility for Returns and Refunds:

1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [number of days] days of receiving the item. We will guide you through the return process and offer you a replacement or a refund.

1.2 Incorrect Product or Order: If you receive an incorrect product or an order that does not match what you purchased, please contact our customer support team within [number of days] days of receiving the item. We will assist you in returning the product and provide you with the correct item or a refund.

1.3 Change of Mind: We understand that sometimes your purchase may not meet your expectations. If you have a change of mind about a product, you may be eligible for a return or exchange under the following conditions:

• The item is unused, in its original packaging, and in a resalable condition.
• You initiate the return process within [number of days] days of receiving the item.
• You are responsible for the return shipping costs.

2. Return Process:

2.1 Contact Customer Support: To initiate a return or refund request, please contact our customer support team through [insert contact information]. Provide details about the product, order number, reason for return, and any supporting information.

2.2 Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization if your request meets the eligibility criteria.

2.3 Packaging and Shipping: Please ensure that the item is securely packaged in its original packaging, including all accessories and documentation. Ship the item to the provided return address, and consider using a trackable shipping method to ensure safe delivery.

3. Refund Process:

3.1 Inspection and Processing: Once we receive the returned item, our team will inspect it to verify its condition and eligibility for a refund or exchange. This process may take [number of days].

3.2 Refund Options: If your return is approved, we will initiate the refund process. You may be eligible for:

• A refund to your original payment method.
• Store credit or a gift card for future purchases.
• An exchange for a different product (if available).

3.3 Refund Timeframe: The time it takes for the refund to be reflected in your account may vary depending on your payment provider’s policies. Please allow [number of days] for the refund to process.

4. Exclusions:

The following items are generally not eligible for return or refund:

• Items that have been used, damaged, or altered by the customer.
• Products without their original packaging or missing accessories.
• Personalized or customized items.
• Digital products or downloadable content.

5. Contact Us:

If you have any questions, concerns, or require assistance with our Refund and Return Policy, please contact our customer support team through [insert contact information]. We are here to help and ensure your satisfaction.